Customer Care Champion (LS19)

Overview

Reference
LS19

Salary
£16,000 - £17,333/annum

Job Location
- United Kingdom -- England -- East of England -- Cambridgeshire -- St Neots

Job Type
Permanent

Posted
13 May 2021


The role offers a full time equivalent (FTE) salary of £24-26,000, with the flexibility of 20-25 hours per week. 

For 20hpw, the role offers £12,800-£16,000 per annum 

For 25hpw, the role offers £13,866-£17,333 per annum

 

Do you have what it takes to step into a BRAND NEW role with Lifesure and make it your own? We have an exciting opportunity for an individual who has a genuine interest in customer care, excellent communication skills, and can efficiently disseminate data and information.

 

At Lifesure, our values are caring, commitment, integrity, family, and delight. They are at the heart of everything we do. We are currently recruiting for a Customer Care Champion to join the marketing team and embrace all these values as part of their role in our high challenge, high support culture.

 

Using your customer care experience, skill in English, both written and verbal and an understanding of customer care metrics, you will be an integral part of a department that genuinely makes a difference to the business's success.

 

This job would suit an individual who is customer focused through and through, can quickly get to the crux of the situation and is confident in communicating at different levels. If you are looking for an exciting role that will utilise your previous customer care and claims experience and offers flexibility, we would love to hear from you.

 

 

 The main purpose of the role is to monitor, evaluate, respond to and report on customer feedback in the areas of:

  • Claims
  • General feedback
  • Insurance partners
  • Feefo
  • Complaints

  

 

Essential skills/experience:

  • A high standard of written English and spoken English.
  • Politeness, kindness, professionalism, and genuine customer care.
  • An awareness of customer care metrics such as Net Promoter Score and Advocates.
  • IT literate.
  • Able to analyse, explain and present data.

 

  

Desirable skills/experience:

  • Previous insurance experience
  • Previous claims handling experience
  • Previous customer care experience
  • Having worked previously in an FCA regulated environment or firm
  • Relationship management

 

  

 

Please read the full job description before applying.

  

A full DBS clearance and valid ID check (address records and CCJ/bankruptcy checks) will be conducted at offer stage. 

 


Contact information

Nick Long


For further details please download the job description below: